APPARATUS AND METHOD FOR PROVIDING PRODUCT INFORMATION

摘要

PURPOSE: A product information providing apparatus and method thereof are provided to offer solution information to a user by grasping the error state of a product and the instruction of the product. CONSTITUTION: A product information providing apparatus(10) includes an input unit(110), a processing unit(120), and an output unit(130). The input unit receives a user query about a product. The processing unit grasps the intention of a user by analyzing the user query. The processing unit searches product information corresponding to the intention. The output unit provides the product information to the user.