发明名称 |
Recommendation of Relevant Information to Support Problem Diagnosis |
摘要 |
The disclosure generally relates to knowledge retrieval using a knowledgebase storing general and/or expert knowledge. In particular, the disclosure relates to using complex retrieval techniques to implement an enhanced troubleshooting system that provides relevant information. Aspects of the disclosure retrieve relevant documents to assist in troubleshooting by reasoning with stored representations about the faulty system and its operating environment. After receiving a description of the symptoms and/or other information related to the problem, the system may recommend textual and/or non-textual documents with relevant information for identifying the cause of the problem and restoring operation. |
申请公布号 |
US2011296243(A1) |
申请公布日期 |
2011.12.01 |
申请号 |
US20100790097 |
申请日期 |
2010.05.28 |
申请人 |
CALMAN MATTHEW ALEXANDER;WAGNER EARL JOSEPH;ROSS ERIK S.;DARGA SRINIVAS;KELLY PATRICK;BANK OF AMERICA CORPORATION |
发明人 |
CALMAN MATTHEW ALEXANDER;WAGNER EARL JOSEPH;ROSS ERIK S.;DARGA SRINIVAS;KELLY PATRICK |
分类号 |
G06F11/07 |
主分类号 |
G06F11/07 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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