| 摘要 |
A computer system is configured to translate telecommunications trouble tickets. The computer system receives a native telecommunications trouble ticket from a first telecommunications trouble ticket system, and translates the native telecommunications trouble ticket into a master telecommunications trouble ticket. The computer system then stores first data from the native telecommunications trouble ticket in a database, and retrieves second data related to the native telecommunications trouble ticket from the database. Next, the computer system merges at least some of the second data into the master telecommunications trouble ticket, translates the master ticket into a first enhanced telecommunications trouble ticket configured for use by the first telecommunications trouble ticket system, and sends the first enhanced telecommunications trouble ticket to the first telecommunications trouble ticket system.
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