SYSTEM AND METHOD OF RESPONDING TO MESSAGES

摘要

A system and method ate disclosed whereby a customer (20) sends a complaint message via a portable communications device (21) to a host computer (8). The complaint message is screened by a screen incoming message means (27) to produce one or more keys indicative of a message content. The keys are then compared by a comparator (29) with keywords stored in a database (28). The keywords are linked with advertisements and matches detected by a comparator resulting in a corresponding targeted advertisement being sent to the consumer (20) who sent the complaint message. An embodiment of the invention is illustrated at www.winjje.com.