METHODS AND SYSTEMS FOR ROUTING CALLS AT A CALL CENTER BASED ON SPOKEN LANGUAGES

摘要

Various examples of a methods and systems are disclosed herein for routing calls at a call center based on spoken languages. In one example, a method includes, but is not limited to, receiving, by a call center, information indicating a request for assistance from a driver of a vehicle and information indicating one or more languages spoken by the driver. The call center automatically identifies an available advisor who speaks at least one language spoken by the driver. The call center automatically directs the request for assistance to the available advisor.