| 摘要 |
A seat module, customer service system and customer service implementation method are provided. The seat module includes: a collection sub-module, for collecting video data; a selection sub-module, for selecting a picture to be transmitted from the pre-saved pictures; a modification sub-module, for using the picture to be transmitted to modify the collected video data to be transmitted, to obtain the modified video data, the video frames of the modified video data include at least the picture to be transmitted; a coding sub-module, for compression coding the modified video data, to obtain the coded stream; a transmission sub-module, for transmitting the coded stream to a user terminal through a video channel. The application of the invention enables that the response rate to transmit a picture is improved, at the same time the interaction of the modules in the customer service system is reduced, the implementation complexity is reduced, the network resources and the time are also saved. |
