<p>The invention relates to a computer based technique for providing a list of selectable computer solutions in a self-support environment. The technique includes sending a computer solution to the client computer in response to a request from the client computer for the computer solution from the list. The computer solution includes at least an automated solution.</p>
申请公布号
EP2284789(A1)
申请公布日期
2011.02.16
申请号
EP20100177909
申请日期
2003.09.04
申请人
ACCENTURE GLOBAL SERVICES GMBH
发明人
BURGER, GREGORY A.;CRITZ, JOHN M.;GIFFIN, SUSAN S.;GRAF, MICHAEL D.;MACLAURIN, ROB;NEWELL, BRETT P.;SAMPSON, JASON