发明名称 Providing software application help based on heuristics
摘要 Help information for a software application is provided based on a user help knowledge base. The user help knowledge base includes a user help profile indicating help information previously selected by the user. Examples of data tracked for the previously selected help information include the application context in which it selected, a presentation mode in which it was presented, at least one associated help topic, and a help content format. The user help knowledge base can further comprise a user profile maintained by the software application. Based on the information in the user help knowledge base, as well as the current context of the application and/or user data entered, the help module selects help information pertinent to the user and the current context of the application. A presentation mode, for example a video mode, an audio mode or a display mode, is selected for the help information as well based on the user help knowledge base.
申请公布号 US7865829(B1) 申请公布日期 2011.01.04
申请号 US20030751194 申请日期 2003.12.31
申请人 INTUIT INC. 发明人 GOLDFIELD GARRETT R.;SCARVIE, III WILLIAM K.;MURRAY DAVID;HASEYAMA TODD
分类号 G06F3/00 主分类号 G06F3/00
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