| 发明名称 |
MANAGEMENT DEVICE |
| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide a technology of improving efficiency of a service desk operation. <P>SOLUTION: A ticket holding part 110 holds a ticket for managing a problem due to an inquiry from a user and a service request. A schedule holding part 120 holds an operation schedule. A subject determination part 131 determines the subject of a conference by referring to information included in a ticket held by the ticket holding part 110 when the schedule of the conference is added to the operation schedule held by the schedule holding part 120. <P>COPYRIGHT: (C)2011,JPO&INPIT |
| 申请公布号 |
JP2010224687(A) |
申请公布日期 |
2010.10.07 |
| 申请号 |
JP20090069014 |
申请日期 |
2009.03.19 |
| 申请人 |
NOMURA RESEARCH INSTITUTE LTD |
发明人 |
SHIMADA MASAYUKI;KATSUZAKI SHIGERU |
| 分类号 |
G06Q10/00;G06Q10/06;G06Q10/10;G06Q50/00;G06Q50/10 |
主分类号 |
G06Q10/00 |
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