| 摘要 |
<P>PROBLEM TO BE SOLVED: To improve working efficiency in troubleshooting and to reduce the number of man-hours of an unskilled worker. <P>SOLUTION: A troubleshooting support system including a document management system and a design work support system includes: a means for inputting information about a trouble; a means for giving a retrieval instruction for a document to the document management system; a means for comparing a score obtained by scoring algorithm in the document management system with a threshold value; a means for acquiring data relating to the release of drawing relating to a document with a score exceeding the threshold value from the design work support system; a means for acquiring data relating to ordering relating to a document with a score exceeding the threshold value from the design work support system; and a means by which a troubleshooter refers to troubleshooting methods. <P>COPYRIGHT: (C)2010,JPO&INPIT |
