ARCHITEKTUR FÜR DIENSTANFRAGEAUSFÜHRUNG FÜR EINEN KOMMUNIKATIONSDIENSTANBIETER

摘要

There is disclosed a computer-implemented method, computer program product and computer system allowing to perform the following steps:
receiving a data object relating to a service request comprising service request attributes;
identifying correlation attributes in the service request attributes;
extracting the correlation attributes and forming a correlation code from the correlation attributes;
adding the correlation code to the service request to obtain an orchestrated service request;
queuing the orchestrated service request in a service request queue;
processing the orchestrated service request by:
extracting the correlation code from the orchestrated service request to obtain an extracted correlation code;
comparing the extracted correlation code to a locked correlation code associated with a pending service request exception; and
when the extracted correlation code and the locked correlation code match:
searching the service request queue for matching service requests comprising the extracted correlation code in addition to the orchestrated service request; and
locking the orchestrated service request and the matching service request in the service request queue so that they do not execute. A service request execution architecture promotes acceptance and use of self-service provisioning by consumers, leading to increased cost savings on the side of the service provider. The architecture greatly reduces the technical burden of managing exceptions that occur while processing requests for services. The architecture accelerates the process of fulfilling requests for services by efficiently and effectively reducing the system resources needed to process exceptions by eliminating redundant exceptions corresponding to related service requests.