ESTABLISHING ELECTRONICALLY AUTHENTICATED INTERNET VOICE CONNECTIONS

摘要

An electronically authenticated internet voice connection can be initiated on an institution's website. Authentication of the customer's identity can be determined based upon already established credentials, such as a username and password. Upon verifying the identity of the customer, the institution's web server can generate and transmit a unique identifier to the customer's browser. The unique identifier can be an encrypted identifier used to authenticate the customer when establishing a subsequent voice connection.