发明名称 |
APPARATUS, SYSTEM, AND METHOD FOR DESIGNING SCRIPTS AND SCRIPT SEGMENTS FOR PRESENTATION TO A CONTACT BY AN AGENT |
摘要 |
An apparatus, system, and method are disclosed for formulating a computerized presentation of a sequence of scripts comprising audio files. The apparatus includes a content module for providing scripts comprising fixed content, an interaction module for allowing agents to present the scripts to a contact and to freely interject agent content into the script presentation, a recording module for recording the presentation of scripts and agent interjections, and an output module for outputting a script structure comprising a script sequence and script content.
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申请公布号 |
US2010168886(A1) |
申请公布日期 |
2010.07.01 |
申请号 |
US20090648171 |
申请日期 |
2009.12.28 |
申请人 |
SIRSTINS JOHN;BAKER III FOREST;BAKER IV FOREST |
发明人 |
SIRSTINS JOHN;BAKER, III FOREST;BAKER, IV FOREST |
分类号 |
G06F3/16;G06F3/048;G06F15/16;G06F17/00;H04L29/08;H04M3/493;H04M3/51 |
主分类号 |
G06F3/16 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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