发明名称 |
Method, system and device for relay call transfer service |
摘要 |
A method, system and device for relay call transfer services in hearing-impaired communications is described. A voice phone number of a relay service is entered into a voice phone and a first segment of a communication session is established between a hearing-capable user on a voice phone and a relay service. The hearing-capable caller provides the relay service with a contact number of a hearing-impaired user. The relay service accesses the user profile of the hearing-impaired user and determines the user's preferred communication devices listed from most preferred to least preferred. An interpreter or communications assistant attempts to establish a connection to the hearing-impaired user's most preferred communication device. If the relay service fails to establish a connection with the most preferred communication device, the relay service can then transfer the call to a subsequent call service system that corresponds to the hearing-impaired user's next most preferred communication device.
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申请公布号 |
US7746985(B2) |
申请公布日期 |
2010.06.29 |
申请号 |
US20050225956 |
申请日期 |
2005.09.14 |
申请人 |
SORENSON COMMUNICATIONS, INC. |
发明人 |
ARMSTRONG EDWARD FRANZ;FLATHERS MICHAEL DREW |
分类号 |
H04M11/00;H04M15/06 |
主分类号 |
H04M11/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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