METHOD AND SYSTEM FOR MANAGING QUALITY OF EXPERIENCE OF SERVICE IN WIRED AND WIRELESS COMMUNICATION NETWORK

摘要

PURPOSE: A service decrease experience satisfaction of a user for feedback in wired and wireless network is provided to supply the superior service effective quality by searching the optimum service characteristic according to service satisfaction of the user. CONSTITUTION: If a service effective quality about an offered service is not satisfied with, a user terminal(110) transmits the service effective quality feedback information in which the service decrease in order satisfaction is marked. A service management server(130) establishes the service feature information showing the property of the service. If the service effective quality feedback information is received from the user terminal, the service managing server updates the service feature information. A service path and resource management server(140) assigns route and resources of a service.