发明名称 ABILITY TO CREATE A PREFERRED PROFILE FOR THE AGENT IN A CUSTOMER INTERACTION EXPERIENCE
摘要 A dynamic user interface for a method and system for creating, selecting, and adapting a virtual contact center within a virtual world. A user's interaction with the virtual world is evaluated and one or more environmental characteristics established based on the user's interaction with the virtual world. A virtual contact center having the one or more environmental characteristics is provided based on the user's interaction with the virtual world. The virtual contact center may include one or more environmental characteristics that are updateable in real-time to incorporate the user's preferences and selections within the virtual world.
申请公布号 US2010131876(A1) 申请公布日期 2010.05.27
申请号 US20080275502 申请日期 2008.11.21
申请人 NORTEL NETWORKS LIMITED 发明人 MCGUIRE FRANK;COSTELLO JOHN;MURRAY DAVID;WALKER MARTIN
分类号 G06F3/048 主分类号 G06F3/048
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