| 摘要 |
Embodiments of the invention are concerned with providing an integrated data collection platform and for providing an integrated view of relative performance of respective service areas making up an overall service delivery. One embodiment involves a software tool arranged to perform a process for presenting one or more sets of service assessment evaluation data, wherein each set of service assessment evaluation data corresponds to services provided by one or by different service providers; the process comprises the steps of: providing an integrated data collection platform; and arranging the integrated data collection platform to receive the one or each set of service assessment evaluation data, and, for each said set, using the data collection platform to: identify a quantifiable measure of performance for each member of the set; present the set of quantified performance measures in an integrated graphical display area such that relative performance between sets of service assessment evaluation data can be derived.
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