发明名称 |
SERVICING ATTRIBUTES ON A MOBILE DEVICE |
摘要 |
Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.
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申请公布号 |
US2010120408(A1) |
申请公布日期 |
2010.05.13 |
申请号 |
US20080270473 |
申请日期 |
2008.11.13 |
申请人 |
AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY,INC. |
发明人 |
BEENAU BLAYN W.;GRAY WILLIAM J.;LANGUS JEFFREY D.;WHITTINGTON DAVID P. |
分类号 |
H04W4/00 |
主分类号 |
H04W4/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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