发明名称 Generation of customized IVR flows
摘要 Embodiments of the present invention provide a method, apparatus and system for enhancing a processing priority. The method include: acquiring a predefined processing priority which includes a first priority and a second priority; and adjusting the first priority and/or the second priority to a third priority higher than the first priority and/or a fourth priority higher than the second priority respectively according to relevant information of a subscriber. The embodiments of the present invention adjust the processing priority of service according to the relevant information of the subscriber, to make the adjusted processing priority be higher than the predefined processing priority; therefore, it can provide different subscribers with customized service information providing sequences according to their operation habits, so as to simplify the procedure for service operation, shorten the time interval for service operation, and realize the customization for service operation.
申请公布号 EP2180682(A2) 申请公布日期 2010.04.28
申请号 EP20090174215 申请日期 2009.10.27
申请人 HUAWEI TECHNOLOGIES CO., LTD. 发明人 WANG, XIAOLI
分类号 H04M3/493 主分类号 H04M3/493
代理机构 代理人
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