发明名称 |
Systems and methods to redirect audio between callers and voice applications |
摘要 |
A call center environment is provided that allows a customer service representative to populate a workstation display screen with data using either keystrokes or voice input. The voice input is provided to the workstation using a voice overlay and voice platform to convert audio into data usable by the workstation to populate the screen.
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申请公布号 |
US7702093(B2) |
申请公布日期 |
2010.04.20 |
申请号 |
US20070672394 |
申请日期 |
2007.02.07 |
申请人 |
NVOQ INCORPORATED |
发明人 |
MARQUETTE BRIAN;CLARK MICHAEL;CORFIELD CHARLES |
分类号 |
H04M3/00;H04M3/42 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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