发明名称 System and method for complex schedule generation
摘要 A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.
申请公布号 US7634422(B1) 申请公布日期 2009.12.15
申请号 US20070736124 申请日期 2007.04.17
申请人 VERINT AMERICAS INC. 发明人 ANDRE DAVID;NOURBAKHSH ILLAH;UCKUN SERDAR
分类号 G06Q10/00;H04M3/523 主分类号 G06Q10/00
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