发明名称 |
PRODUCT CUSTOMER SUPPORT IN A VIRTUAL UNIVERSE |
摘要 |
The present invention relates to virtual universe product customer support. A method for providing customer service in a virtual universe in accordance with an embodiment of the present invention includes: determining that a real-world product may have a problem; collecting information associated with the product; analyzing the collected information at a support location service in the virtual universe to determine a land location within the virtual universe of a product support center for the product; and providing an avatar with a teleportation invitation to the product support center.
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申请公布号 |
US2009307023(A1) |
申请公布日期 |
2009.12.10 |
申请号 |
US20080133466 |
申请日期 |
2008.06.05 |
申请人 |
HAMILTON II RICK A;O'CONNELL BRIAN M;PICKOVER CLIFFORD A;WALKER KEITH R |
发明人 |
HAMILTON, II RICK A.;O'CONNELL BRIAN M.;PICKOVER CLIFFORD A.;WALKER KEITH R. |
分类号 |
G06Q99/00;G06Q10/00 |
主分类号 |
G06Q99/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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