发明名称 |
METHOD AND SYSTEM FOR PRICING SOFTWARE SERVICE REQUESTS |
摘要 |
A system and method for pricing software service requests is provided. The method includes entering input details corresponding to a clients' software service usage data. The method further includes calculating a cost per ticket for each severity level of the software service request. A margin for each severity level is assigned to each severity level in the order of increasing severity. Thereafter, a price per software service request is calculated for each severity level using the corresponding margin. Additionally, the method includes determining an optimal staffing scheme corresponding to one or more software services.
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申请公布号 |
US2009299786(A1) |
申请公布日期 |
2009.12.03 |
申请号 |
US20090431122 |
申请日期 |
2009.04.28 |
申请人 |
INFOSYS TECHNOLOGIES LIMITED |
发明人 |
KUNJUR VISHNURAJ;SHAJI MATHEW;JAIN ATUL;BANERJEE AMITAVA |
分类号 |
G06Q10/00;G06Q50/00 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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