SOFTWARE FAULT MANAGEMENT APPARATUS, TEST MANAGEMENT APPARATUS, FAULT MANAGEMENT METHOD, TEST MANAGEMENT METHOD, AND RECORDING MEDIUM

摘要

A fault management system is provided with a fault data entry accepting portion for accepting entry of fault data including indicator data for assessing three fault assessment items in four assessment grades, a fault data holding portion for storing the fault data, a fault data prioritizing portion for prioritizing the fault data in the order of addressing faults, a customer profile data entry accepting portion for accepting entry of customer profile data indicative of degrees of requirement by each customer regarding the three assessment items and the importance of customers to the user, and a customer profile data holding portion for storing the customer profile data. The fault data prioritizing portion prioritizes the fault data based on assessment values regarding the three assessment items.