METHOD AND SYSTEM FOR REDUCING A PERCEIVED CALL TRANSFER DELAY BETWEEN A TARGET AND A TALKER

摘要

A method and system reduces a perceived call transfer delay between a target and a talker. The perceived transfer delay is caused by the reaction time of the talker when the call is transferred. The call is transferred from between a caller and the target, to between the talker and target. The method comprises recording a message. The message may be recorded before the start of a call session. The message may be recorded by the talker. Upon the call transfer, the message is played to the target. Also upon the call transfer, lead data of the target is displayed to the talker. When the message is finished playing, the talker is connected to the target such that the talker and the target can speak with each other.