Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
申请公布号
CA2703740(A1)
申请公布日期
2009.05.22
申请号
CA20082703740
申请日期
2008.11.12
申请人
AMAZON TECHNOLOGIES, INC.
发明人
JAY, JON R.;DASHE, JEREMY A.;LIN, YUNG-CHUN;MACFARLANE, KENNETH C.;STONE, ERIC S.;SHARPE, RAYMOND P., JR.;GLISSMEYER, NATHAN BRENT