发明名称 |
Administering multiple target ACD systems |
摘要 |
Method and system for administering multiple target systems automatic contact distribution (ACD) systems, where corresponding object types in the various target systems may have different schema. A user of the administering system works in a single schema, and translators permit communication between the administering system and the various target systems.
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申请公布号 |
EP2053838(A1) |
申请公布日期 |
2009.04.29 |
申请号 |
EP20080167377 |
申请日期 |
2008.10.23 |
申请人 |
ASPECT SOFTWARE INC. |
发明人 |
KOENIG, PETER;SARAVANAN, SENTHILVEL;MAYORSKIY, VYACHESLAV |
分类号 |
H04M3/22 |
主分类号 |
H04M3/22 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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