EVALUATION OF A BUSINESS CASE BAESD ON THE COST OF POOR PROCESS OPPORTUNITIES

摘要

Evaluation of a business case based on the cost of poor process opportunities. In at least some embodiments, an evaluation of a cost of poor process opportunity (COPPO) in an "as-is" process can include calculating a cost per step for each of the plurality of steps or tasks in an activity. COPPO can be determined based in part on whether each step or task in a process or activity is a non-value-add step, and also based in part on a cost of poor quality (COPQ) target percentage. In some embodiments a total cost of poor business process relative to a total cost for each of the plurality of steps can be displayed for a user. The COPPO evaluation can further be used to facilitate the evaluation of a business case for a "to-be" process.