发明名称 |
DYNAMIC ROUTING OF CUSTOMER TELEPHONE CONTACTS IN REAL TIME. |
摘要 |
<p>A process for dynamic routing of customer contacts to call recipients includes establishing accounts in a call recipient contact system for a plurality of call recipients. The plurality of call recipients are permitted to bid against one another for providing goods and/or services to a customer. A contact list is created and call recipients are ranked from a lowest bidding call recipient to a highest bidding call recipient. The contact is received from a customer and routed to the lowest bidding call recipient on the contact list. The call recipient account receiving the contact and fulfilling the transaction is credited an amount bid by the call recipient.</p> |
申请公布号 |
MX2008014420(A) |
申请公布日期 |
2008.11.27 |
申请号 |
MX20080014420 |
申请日期 |
2007.07.13 |
申请人 |
METRO ENTERPRISES, INC. |
发明人 |
SHLOMO GONEN;JONATHAN A. GONEN;DANNY ROSEN |
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