MULTI-MODAL AUTOMATION FOR HUMAN INTERACTIVE SKILL ASSESSMENT

摘要

A method for screening applicants includes remotely accessing a screening entity's web page by a potential candidate. The candidate is asked, via the pre-screening web page, to input responses to a set of queries tailored to the screening entity and the candidate's responses to the queries are stored . A phone call is automatically initiated to the candidate in response to at least one of the candidate's responses. An interactive information gatherin g process is started with the candidate using both the telephone and the com puter. In the process, audio prompts to the candidate are generated via the telephone and the candidate's verbal responses are recorded via the telephon e. A profile of the candidate is stored in a database including the verbal r esponses from the candidate for later access and analysis by the screening e ntity. The recorded responses are analyzed by the screening entity to make q uality judgments about the candidate.