| 摘要 |
A method and system are disclosed for reporting incidents occurring during operation of a distributed computing environment including a multitude of hardware and software resources. The method comprises the steps of whenever a defined incident occurs, generating a respective one incident report; and keeping with each incident report, selected information relating to the incident. Preferably, this information that is kept with the incident report identifies (i) selected resources associated with the defined incident, and status of said selected resources at the time of the defined incident, (ii) dependencies among said selected resources at the time of the defined incident, and (iii) service level agreements and operating level agreements impacted by the defined incident.
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