| 摘要 |
A system provides speech-enabled automated attendant call processing. A database comprises words that are anticipated to be received in a voice input. Stored in relation to the words are actions to be taken upon receipt of a call comprising to particular words. A server receives a call, and after playing a prompt, receives a voice input. The server identifies whether words in the voice input correspond to words in the database. If so, the server takes an action stored in the database in relation to the words in the voice input. If words in the voice input do not correspond to words in the database, the server queues the voice input for analysis. In response to inputs, the server adds words from the voice input to the database.
|
