SERVICE PROVIDER PERFORMANCE MONITORING SYSTEM

摘要

A service provider performance monitoring system comprises: a) means for logging one or more signals representative of one or more individual interactions by a user with a service provider; b) means for automatically generating in response to said one or more logged signals further signals which are displayable to a user as one or more electronic messages such as e-mails; wherein said electronic messages are configured to allow further user interaction such as scoring by modification or input by a user; c) means for allowing user access to one or more electronic surveys; d) means for receiving signals representative of user interaction with said electronic messages and/or said electronic surveys. e) means for assessing said received signals in order to assess a service provider's performance.