发明名称 |
SYSTEMS AND METHODS TO REDIRECT AUDIO BETWEEN CALLERS AND VOICE APPLICATIONS |
摘要 |
A call center environment is provided that allows a customer service representative to populate a workstation display screen with data using either keystrokes or voice input. The voice input is provided to the workstation using a voice overlay and voice platform to convert audio into data usable by the workstation to populate the screen. |
申请公布号 |
EP1985099(A2) |
申请公布日期 |
2008.10.29 |
申请号 |
EP20070763139 |
申请日期 |
2007.02.08 |
申请人 |
SANDCHERRY INC. |
发明人 |
MARQUETTE, BRIAN;CLARK, MICHAEL;CORFIELD, CHARLES |
分类号 |
H04M3/493;H04M3/51 |
主分类号 |
H04M3/493 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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