发明名称 |
Automated business form information aquisition system |
摘要 |
A computer workstation-associated call handler uses hooking and sub-classing techniques to modify actions executed by an underlying call handler application program to automatically trigger various call handler actions. These actions may include playback of pre-recorded personal response type phrases or other pre-defined actions at various instances during a call, in response to the call agent's interactions with personalized response system-based, and forms-based software in the course of servicing telephone calls. This obviates the need to change the source code of the target application.
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申请公布号 |
US7400718(B2) |
申请公布日期 |
2008.07.15 |
申请号 |
US20010990871 |
申请日期 |
2001.11.16 |
申请人 |
GOLDEN VOICE TECHNOLOGY & TRAINING LLC |
发明人 |
ALHADAD SYED ABDULKADER EL SHARIFF BIN MOHAMED;WAGNER SUSAN |
分类号 |
H04M5/00;H04M3/51 |
主分类号 |
H04M5/00 |
代理机构 |
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代理人 |
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地址 |
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