Method and system to route a VoIP call to a representative at a provider's site

摘要

A method and system to contact a provider are described. The system may include a communication module to detect a voice over Internet protocol (VoIP) call to a seller; a suitable representative associated with the seller; a decision module to determine, utilizing the detected VoIP call to the seller; and a call routing module to route the VoIP call to the suitable representative.