Method for providing detailed information and support regarding an event message

摘要

A method provides information and support related to an event message that is stored in an event log. A user display device displays the message and its description to a user. Recommended actions to the user are provided and user selectable options related to the message are presented, wherein the user selectable options include: displaying further documentation or a link to further documentation to the user; displaying a statical overview related to the message; executing a test routine related to the message; and accepting feedback information from the user that is supplied to a remote location.