| 摘要 |
A contact center is provided that includes an input operable to receive work items 204 a-w, a work item processing agent 200 to populate work item containers 212 a-i with information respecting the received work items, and a notification agent 216 to notify subscribing entities of state changes in the work item containers. The processing agent transfers work items to a subscribing entity when requested by the subscribing entity via a subscription notification comprising an applet or serve-let.
|
