发明名称 |
Recording invocation of communication sessions |
摘要 |
Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.
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申请公布号 |
US2008082669(A1) |
申请公布日期 |
2008.04.03 |
申请号 |
US20060541313 |
申请日期 |
2006.09.29 |
申请人 |
WILLIAMS JAMIE RICHARD;CALAHAN MARC;DONG THOMAS Z |
发明人 |
WILLIAMS JAMIE RICHARD;CALAHAN MARC;DONG THOMAS Z. |
分类号 |
G06F15/16 |
主分类号 |
G06F15/16 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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