| 摘要 |
A technique is disclosed for exchanging data between a medical diagnostic imaging system and a remote service provider. The system includes the use of an instant messaging (IM) agent stored an operative on the imaging system and at the remote service provider. A human operator at the imaging system may initiate an IM session with the service provider, or such sessions may be initiated either by the service provider or automatically by the imaging system or by computers at the service provider. The IM session may include the exchange of service data, log files, error files, as well as general information on the operation and servicing of the imaging system. The IM session may supplement or replace telephonic exchanges, electronic messages, or even certain personal visits by service engineers.
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