| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide a customer information utilization device capable of unitarily accumulating and utilizing customer information such as requests and needs of customers acquired through a variety of information communication channels. <P>SOLUTION: The customer information utilization system 1 capable of providing customer information to a viewing terminal 50 through a network 2 comprises a customer information DB 22, etc. for storing the customer information that has been acquired through a plurality of pathways, and converted to a predetermined format that can be viewed or converted at the viewing terminal 50 through the network 2, and a control part 31 for extracting customer information from the customer information DB 22, etc. based on the request for the customer information from the viewing terminal 50, forming the data of the format that can be outputted to the viewing terminal 50 from the extracted customer information, and outputting the formed data to the viewing terminal 50 through the network 2. <P>COPYRIGHT: (C)2008,JPO&INPIT |
