| 摘要 |
A communication system for providing multi-modal call management includes a communication manager, a notification database, and a personal assistant. The communication system can receive a call, collect caller identification information, generate a call notification, and send the call notification to one or more communication devices through one or more communication protocols. The communication system can also receive a response to the call notification and initiate an action regarding the call based on the call notification response. The communications system can perform all of these activities while maintaining the call in an offering state. The call management system allows a system user to manage an outstanding call using one or more of multiple communication devices, identified by the communication manager as being associated with the system user.
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