METHOD AND DEVICE FOR AUTOMATICALLY ESTABLISHING A SERVICE FORM

摘要

Disclosed is a method for automatically establishing a service form from a natural-language service request. Said method comprises the following steps: the language data that is contained in a language data stream representing a natural-language service request is analyzed regarding information included therein by means of a language recognition system (5); the information contained in the language data stream is classified into a number of predefined classes based on information features that are characteristic of the classes, said classes representing a variety of information linked to filling-in options of the service form; and the service form is established by selecting the options of the service form corresponding to the classes into which the information has been classified.