| 摘要 |
A user's personal data that may accessible on a remote terminal, such as a remote customer service representative's (CSR) terminal, is masked to provide privacy while allowing the CSR substantially full remote access to a user interface. "Masking" may refer to replacing or substituting an initial content description in an information field with a second content description. Preferably, the second content description preserves the user's privacy by disguising the description of the user's information or by providing a merely generic description of the information.
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