发明名称 |
Method, system, and apparatus for testing a voice response system |
摘要 |
A method of testing a voice response system can include establishing a communications link between a test system and the voice response system, sending a signal to the test system over the voice link indicating that a voice prompt is to follow, and sending the voice prompt to the test system over the voice link. A system having means for performing the various steps disclosed herein and a machine readable storage for causing a machine to perform the steps described herein are also provided. The present invention relieves a tester or test system from having to know or be programmed with the operational details of a VRS, to adequately test the functionality of the VRS, as the VRS itself can provide the necessary test data to the test system.
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申请公布号 |
US7224776(B2) |
申请公布日期 |
2007.05.29 |
申请号 |
US20030736026 |
申请日期 |
2003.12.15 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
CREAMER THOMAS E.;JAISWAL PEEYUSH;MOORE VICTOR S.;WIGAL TERRY G. |
分类号 |
H04M11/00;H04M3/24;H04M3/493 |
主分类号 |
H04M11/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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