发明名称 |
Remote maintenance system, mail connect confirmation method and program, and mail transmission environment diagnosis program |
摘要 |
<p>When a fault is detected by a surveillance agent (16) mounted in a user device (12), fault information is reported to a maintenance center device (10) by electronic mail through the internet (14). The user device is provided with a connect confirmation unit (28) to prepare and transmit connect confirmationmails of a plurality of patterns different in mail content, and the maintenance center device is provided with a diagnosis unit (42), which diagnoses a mail transmission environment of the user device (12) from the reception result of one or a plurality of connect confirmation mails received within a fixed period of time and transmits a diagnosis result to the user device by electronic mail.</p> |
申请公布号 |
EP1775659(A2) |
申请公布日期 |
2007.04.18 |
申请号 |
EP20060250373 |
申请日期 |
2006.01.24 |
申请人 |
FUJITSU LIMITED |
发明人 |
HIKITA, TOMOHIRO;KIMURA, YOSHIHIRO;TACHIBANA, IKUKO;HAYASHI, TOSHIAKI;HORIGAMI, KEISUKE;TANIKAWA, YASUTAKA;TANIFUJI, TAKASHI |
分类号 |
G06F11/273;H04L12/58 |
主分类号 |
G06F11/273 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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