发明名称 |
Information transfer to a call agent using a portal system |
摘要 |
A call center system is described that is comprised of an information control system and a portal system. The information control system receives a call agent identifier. The information control system formats and transfers a message that includes the call agent identifier. The portal system receives the message and caller information for the caller. The portal system transmits the caller information to a call agent system over the Internet based on the call agent identifier.
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申请公布号 |
US7197133(B2) |
申请公布日期 |
2007.03.27 |
申请号 |
US20040949794 |
申请日期 |
2004.09.24 |
申请人 |
SPRINT COMMUNICATIONS COMPANY L.P. |
发明人 |
COOK FRED S.;COPE WARREN B. |
分类号 |
H04M3/00;G06F15/16;H04L29/06;H04L29/08;H04M3/42;H04M3/51;H04M5/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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