LANGUAGE INTERPRETATION CALL TRANSFERRING IN A TELECOMMUNICATIONS NETWORK
摘要
<p>A method and system of providing language interpretation for a merchant are disclosed. An incoming telephone call from a customer speaking a first language is received at a language interpretation service. The customer is greeted in the first language by an interpreter associated with a language interpretation provider (100). The interpreter telephonically engages a first agent representing the merchant (130), wherein the first agent speaks a second language and the interpreter translates a conversation between the customer and the first agent. Once the translation is completed, the first agent is disconnected from the call. Next, if the customer elects to be connected to a business partner of the merchant, the interpreter telephonically engages a second agent representing the business partner. The second agent speaks the second language and the interpreter translates a conversation between the customer and the second agent.</p>
申请公布号
WO2007032783(A1)
申请公布日期
2007.03.22
申请号
WO2006US16153
申请日期
2006.04.27
申请人
LANGUAGE LINE SERVICES, INC.;MOORE, JAMES, L., JR.;PROVENZANO, LOUIS