| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide a method and an apparatus capable of preventing a user from feeling frustration or restraining its level when a fault occurs in a marking system, for instance, a printer printing system and a diagnostic message is displayed. <P>SOLUTION: Use condition information is logged and tabled when a fault occurs during the operation of the marking system (202), a trend analysis is executed based on the log (204), and a diagnostic message is displayed (206), whereby generated context reflection type fault handling is provided. Thereby, when the frequency of occurrence obtained for every kind of fault does not satisfy a predetermined condition, a first diagnostic message related to the symptom of the fault is displayed; and when it satisfies the predetermined condition, a second diagnostic message different from it, that is, a message related to the root cause of the symptom is displayed instead of it or along with it. The user does not feel (much) frustration because the user is led directly to the root cause. <P>COPYRIGHT: (C)2007,JPO&INPIT |
