| 发明名称 |
Management system for a contact centre |
| 摘要 |
A management system for a contact centre includes an interface for receiving configuration data from an administrator and a database for storing the configuration data. A configuration component can then create and configure the contact centre. This configuration includes re-dimensioning, starting, pausing and terminating the contact centre.
|
| 申请公布号 |
NZ537358(A) |
申请公布日期 |
2006.09.29 |
| 申请号 |
NZ20020537358 |
申请日期 |
2002.01.08 |
| 申请人 |
TELSTRA CORPORATION LIMITED |
发明人 |
AVERY, BRETT ANDREW;WONG, ELDON CHUN-KEUNG;NAKHLA, IHAB |
| 分类号 |
G06F9/44;G06Q10/00;(IPC1-7):G06F15/18;G06F17/30;G06N5/02 |
主分类号 |
G06F9/44 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
|
| 地址 |
|
